Contact Beach Bum Vacations - Sudbury’s Travel Experts

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Mon - Fri from 8am - 5pm

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Booking Request Form

What services does Beach Bum Vacations offer?

At Beach Bum Vacations, we provide a comprehensive range of travel services designed to make your dream vacation a reality. Our services include:

Trip Booking:
We handle all aspects of your travel arrangements, including flights, accommodations, transportation, and activities. Whether you’re planning a short getaway or an extended vacation, we ensure every detail is covered.
Custom Itineraries:
Our team of travel experts creates personalized travel itineraries tailored to your interests, preferences, and budget. From adventurous excursions to relaxing retreats, we design unique travel experiences just for you.
eSIM Cards:
Stay connected on your travels with our eSIM card services. We offer convenient and affordable eSIM solutions that ensure you have reliable internet access wherever you go.
Free Travel App (Tripsy):
Enhance your travel experience with our optional free app, Tripsy. It helps you organize your itinerary, keep track of your bookings, and provides valuable travel information on the go.

How do I contact Beach Bum Vacations for support?

Contacting Beach Bum Vacations for support is easy and convenient. We offer multiple ways for you to reach out to us, ensuring that you can get the help you need promptly:

Phone:

Call us at +1 705-207-9997 during our office hours (Monday to Friday: 8:00 AM - 5:00 PM).

Email:

Send us an email at support@beachbumvacays.ca, and we will respond to your inquiries within 24 hours.

Booking Request Form:

Visit our Contact Us page on the website and fill out the booking request form. We will get back to you the next business day.

What are your office hours?

At Beach Bum Vacations, we are here to assist you during the following office hours:

Monday to Friday: 8:00 AM - 5:00 PM

Saturday: Closed

Sunday: Closed

These hours are in EST (Eastern Time Zone). During these times, you can reach us by phone, email, or visit our office in person. If you contact us outside of these hours, we will respond to your inquiry as soon as possible during the next business day.

How do I book a trip with Beach Bum Vacations?

Booking a trip with Beach Bum Vacations is simple and hassle-free. Here’s how you can do it:

Initial Consultation:
Start by contacting us to schedule an initial consultation. You can reach us via phone, email, or through our website's booking request form. During this consultation, we’ll discuss your travel preferences, budget, and any specific requirements you may have.
Choose Your Destination and Services:
Based on our discussion, we’ll provide you with a range of destination options and services that fit your needs. This can include flights, accommodations, transportation, activities, and any special requests you might have.
Review and Customize Your Itinerary:
We’ll create a detailed itinerary tailored to your preferences. You’ll have the opportunity to review and make any necessary adjustments to ensure it’s perfect for your trip.
Confirm Your Booking:
Once you’re satisfied with the itinerary, we’ll proceed to book all the necessary components of your trip. You’ll receive a detailed confirmation with all the relevant information, including booking references and contact details.
Make a Payment:
We’ll provide you with an invoice outlining the costs. You can make payments via credit or debit card. For your convenience, we offer secure online payment options.
Receive Travel Documents:
After your booking is confirmed and payment is received, we’ll send you all your travel documents. This includes flight tickets, hotel vouchers, activity confirmations, and any other relevant information.
Enjoy Your Trip:
We’re here to support you throughout your journey. If you have any questions or need assistance while traveling, don’t hesitate to contact us. We’re just a phone call or email away.

Booking with Beach Bum Vacations ensures a seamless and enjoyable travel experience from start to finish. Let us handle the details so you can focus on making memories.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Interac.

Can I make changes to my booking after it has been confirmed?

Yes, you can make changes to your booking after it has been confirmed, subject to certain conditions and availability. Here’s how the process works:

Contact Us:
As soon as you need to make a change, contact us via phone. Provide your booking reference number and details of the changes you wish to make.
Review of Changes:
Our team will review your request and check the availability of the new arrangements. This includes changes to travel dates, accommodations, flights, activities, or any other services included in your booking.
Possible Fees:
Please be aware that changes may be subject to fees or charges imposed by airlines, hotels, or other service providers. We will inform you of any applicable fees before proceeding with the changes.
Confirmation of Changes:
Once we have confirmed the availability and any additional costs, we will update your booking accordingly. You will receive a revised confirmation with the new details of your trip.
Payment for Changes:
If there are any additional costs associated with the changes, we will provide you with an invoice. Payment for these costs will need to be made to finalize the changes to your booking.
Flexibility:
While we strive to accommodate all change requests, please note that some changes may not be possible due to availability constraints or provider policies. We will do our best to offer suitable alternatives if your requested changes cannot be made.

We understand that plans can change, and we are here to assist you in making any necessary adjustments to ensure your trip is as enjoyable and stress-free as possible.

Do you offer travel insurance?

Yes, Beach Bum Vacations offers travel insurance exclusively through Manulife. We understand the importance of having comprehensive coverage for your travels, and partnering with Manulife allows us to provide you with reliable and extensive travel insurance options.

Key Benefits of Manulife Travel Insurance:

Trip Cancellation and Interruption:
Protect your investment in case you need to cancel or cut short your trip due to unforeseen circumstances.
Medical Coverage:
Get coverage for medical emergencies, including hospital stays, doctor visits, and emergency medical evacuations while traveling.
Baggage Protection:
Insure your belongings against loss, theft, or damage during your trip.
Travel Delay:
Receive compensation for expenses incurred due to travel delays, such as accommodations and meals.
24/7 Assistance:
Access round-the-clock assistance services to help you with medical, legal, and travel-related emergencies.

How to Purchase Travel Insurance:

During Booking:
You can add travel insurance to your package when you book your trip with us. Simply let us know that you would like to include insurance, and we will provide you with the necessary details and documentation.
After Booking:
If you decide to add travel insurance after booking your trip, contact us, and we will assist you in arranging the coverage through Manulife. Travel insurance provides peace of mind and protection against unexpected events, ensuring that you can enjoy your vacation with confidence. For more information or to add travel insurance to your booking, please contact us.

Travel Points and Loyalty Programs

How can I use my travel points or miles for bookings?

At Beach Bum Vacations, while we cannot directly use your travel points or miles to make bookings, you can still earn points on your bookings with us. If you need assistance using your points or miles, here’s how we can help:

Earning Points on Bookings:

When you book your travel through Beach Bum Vacations, you can earn points or miles with your loyalty programs. Be sure to provide us with your loyalty program details when making a booking to ensure you receive the appropriate credits.

Using Points for Bookings:

Although we cannot use your points or miles directly to book travel for you, we can assist you in utilizing them. If you need help booking a trip with your points or miles, you can give us access to your account.

Secure Account Access:

If you would like us to book travel using your points or miles, we can provide a secure way for you to share your account information with us. Once we have access, we can handle the booking process on your behalf, ensuring you make the most of your travel rewards.

To discuss how we can assist you with your travel points or miles, please contact us via phone, email, or our website’s contact form. We’ll guide you through the secure process of sharing your account information and answer any questions you may have.

At Beach Bum Vacations, we’re here to help you maximize your travel rewards and ensure you have a seamless and enjoyable booking experience.

Do you offer advice on earning and redeeming travel points?

Yes, Beach Bum Vacations offers advice on earning and redeeming travel points for clients who are booking travel with us. Here’s how our service works:

Advice During Booking:

When you book your travel through Beach Bum Vacations, we can provide guidance on how to maximize your points or miles. This includes advice on the best ways to earn additional points and how to effectively redeem them for your travel needs.

Booking with Points:

If you need assistance booking travel using your points or miles, we can help you navigate the process. Please note that our standard booking fee applies for travel booked with points. The fee will be based on the going price of the flight or accommodation if it had not been booked with points.

Service Fee:

Our service fee for assisting with bookings made using points is calculated based on the regular price of the flight or accommodation. This fee ensures that you receive expert advice and support while making the most of your travel rewards.

Not a Standalone Service:

While we provide advice on earning and redeeming points for clients booking with us, we do not offer this as a standalone service. Our guidance is part of the comprehensive travel booking process we offer to our valued clients.

If you have any questions or need assistance with your travel points while booking with Beach Bum Vacations, please contact us. We’re here to help you make the most of your travel rewards and ensure a seamless booking experience.

I am experiencing issues with the Tripsy app. What should I do?

While Beach Bum Vacations does not own or maintain the Tripsy app and cannot control what happens with it, we are here to help you. If you encounter issues with the Tripsy app, you can follow these steps and reach out to us for assistance:

Check for Updates:

Ensure that you are using the latest version of the Tripsy app. Check the app store on your device for any available updates and install them.

Restart the App:

Close the Tripsy app completely and then reopen it. This can often resolve minor glitches and performance issues.

Restart Your Device:

Sometimes, restarting your device can help resolve app-related issues. Turn off your device, wait a few seconds, and then turn it back on.

Check Internet Connection:

Make sure you have a stable internet connection. The Tripsy app requires an active internet connection to function correctly.

Reinstall the App:

If the issue persists, try uninstalling and then reinstalling the Tripsy app. This can resolve issues related to corrupted files or installations.

Contact Beach Bum Vacations:

Although we do not control the Tripsy app, you can contact us for guidance. We can help walk you through troubleshooting steps or provide a status update on the Tripsy service. Reach out to us via:

Email: support@beachbumvacays.ca
Phone: +1 705-805-7182

When contacting us, please provide as much detail as possible about the issue you are experiencing, including:

Your device model and operating system version
A description of the problem
Any error messages you have received
Steps you have already taken to try to resolve the issue

Our team will do our best to assist you and ensure you can enjoy a seamless experience with the Tripsy app.

How do I access my booking details online?

At Beach Bum Vacations, we use the Tripsy app to share online booking details. Here’s how you can access your booking information:

Request Access:

To have your booking details provided online, you need to request access. Contact us via phone, email, or our booking request form to request your booking details.

Receive the Access Link:

Once your request is processed, we will send you a link to access your booking details. This link will be sent to your provided email address.

Accessing on iOS:

If you are using an iOS device, the link will open the Tripsy app. Make sure you have the Tripsy app installed on your device. If you don't have the app, you can download it from the App Store.

Accessing on Other Platforms:

For non-iOS platforms, the link will open in a web browser. You can access your booking details directly through the browser.

Bookmark the Link:

For future reference, it is recommended to bookmark the link. This way, you can easily access your booking details whenever you need them.

If you encounter any issues or have any questions about accessing your booking details online, please contact us. We’re here to help ensure you have a seamless experience managing your travel plans.

Cancellation and Refunds

What is your cancellation policy?

For detailed information about our cancellation policy, please refer to our Cancellation and Refund Policy page. This page provides comprehensive details about our policies, including cancellation deadlines, fees, and the process for requesting a refund. If you have any specific questions or need further assistance, feel free to contact us directly.

How do I request a refund?